FAQ

1. What materials are used in Nooi Jewelry?

All of our jewelry pieces are crafted from high-quality materials such as 18-carat gold, 14-carat gold, silver, genuine diamonds, and natural gemstones, ensuring durability and a luxurious feel. We also use ethically sourced gemstones in our designs.

2. How do I care for my Nooi Jewelry?

To keep your jewelry looking its best, avoid exposure to water, perfumes, and harsh chemicals. Store your pieces in the original packaging or a soft cloth pouch when not in use. Gently clean them with a soft, dry cloth to maintain their shine.

3. What is your return and exchange policy?

We offer a 7 days return policy on all non-customized items. If you wish to return or exchange a product, please ensure it is in its original packaging and condition. Customized or engraved items are not eligible for return. For more details, visit our Return & Refund policy page.

4. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Policy page for more details.

6. Can I customize a piece of jewelry?

Yes, we offer customization services for select pieces. You can choose to engrave a special message or modify certain design elements. Please contact our customer service for more information.

7. How can I contact customer support?

You can reach our customer support team via email at nooijewelry@gmail.com or call us at + 39 3358473428. 

8. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety and security.

9. Is my personal information secure?

Yes, your privacy is important to us. We use industry-standard encryption to protect your personal information.

10. How does Nooi Jewelry ensure the quality of its products?

At Nooi Jewelry, we are committed to delivering the highest quality products to our customers. Each piece of jewelry undergoes rigorous quality checks at every stage of production, from material selection to final inspection. We ensure that every item meets our strict standards for craftsmanship and durability. For more details, please visit our Quality Assurance page.